Accommodation terms and conditions

Cancellation policy
1) In case of cancellation up to 56 days before arrival, 25% of the total stay cost will be charged.
2) In case of cancellation from 55 days before arrival, 100% of the total stay cost will be charged.
3) The same cancellation policy applies for shortening the length of stay as for canceling the entire stay.

How to cancel

In the confirmation email of your reservation, you received all the details on how to correctly cancel your reservation.

General terms and conditions

• When booking accommodation dates, a deposit of 25% of  the total accommodation cost is required to be paid.
• The remaining balance of the accommodation price must be paid no later than 8 weeks before departure.
• For each of our properties, we require a refundable security deposit of €150, €200, or €300. If there has been no breakage or damage to the property (or extreme increase in energy or gas consumption), the full deposit will be refunded within 21 days of vacating the property.
• The accommodation will be available to  the guest from 15:00 on the day  of arrival. The guest must leave the accommodation no later than  10:00 on  the day of departure.

Booking conditions:

1. If a customer books accommodation with the host using this booking process, then the contract that the customer enters into is always solely between the customer and the host. It is the customer’s responsibility to fully familiarize themselves with the conditions of the host.
2. For proper reservation with the host, the customer must provide contact details such as name, address, telephone number, email, and a valid credit card number. These details are only available to the host for securing and ensuring the customer’s reservation. All transfer of personal data is conducted via a secure SSL connection.
3. For each of our properties, we require a refundable security deposit of €150, €200, or €300. If there has been no breakage or damage to the property (or extreme increase in energy or gas consumption), the full deposit will be refunded within 21 days of vacating the property.
4. To secure a reservation with the host, the customer may be asked for credit card details. If requested for a credit card, the customer must provide valid credit card details, and the provided credit card must be in the customer’s legal possession. If a deposit and booking fee are required to secure the customer’s reservation, the customer agrees to the deduction of this deposit from their credit card. The customer acknowledges and agrees, in accordance with these terms, that this is a non-refundable fee.
5. The host reserves the right to refuse completion of the customer’s reservation if the details provided by the customer in the booking process do not meet the mandatory requirements or are invalid.
6. The customer is required to pay the host all costs and fees associated with the reserved accommodation as stated in the booking, either upon arrival at the accommodation facility or after the final amount for all services provided by the host has been calculated. If a deposit was paid at the time of booking, then the customer will pay the host the difference in accommodation costs as stated in the booking confirmation upon arrival at the accommodation. The actual costs are typically payable in the local currency of the hotel, as stated in the reservation. The indicative alternative exchange rates used for estimating costs and differences in costs are always based on current exchange rates and are subject to fluctuations.
7. It is the sole responsibility of the customer to inform the host of any new or changed requirements, including changes in arrival time or cancellation of the reservation. The customer is aware that in case of cancellation, a cancellation fee may be charged by the host in the form of deducting funds from your credit card in accordance with the host’s terms and conditions. Details of all cancellation fees are provided in the booking process and in the email sent to the customer upon completion of the booking process.
8. If the provided credit card, which the customer provides as a guarantee for the reservation, does not have sufficient funds to complete the proposed reservation, then this reservation is invalid. The same applies if the credit card has expired or will expire before the chosen arrival date in the booking process.
9. By completing this reservation, the customer authorizes the host to charge all costs associated with the cancellation to the provided credit card, as stated above.
10. The laws governing the provision of this reservation system and process are those of the Czech Republic. If these terms are provided in a language other than Czech, the translations are used for the convenience of users, and the Czech version of these terms prevails legally.
11. The accommodated guest has the right to submit a proposal for out-of-court resolution of such a dispute to the out-of-court consumer dispute resolution entity, which is:

    The Czech Trade Inspection
    Central Inspectorate – ADR Department
    Štěpánská 15
    120 00 Praha 2
    Email: adr@coi.cz
    Web: https://adr.coi.cz

    The Czech Trade Inspection is the supervisory authority overseeing consumer protection, acting in accordance with Act No. 64/1986 Coll., on the Czech Trade Inspection, as amended, and other legal regulations. The website of the Czech Trade Inspection is www.coi.cz.

12. In accordance with Section 1837(j) of Act No. 89/2012 Coll., the Civil Code, a consumer accommodated as a consumer does not have the right to withdraw from the accommodation contract if the accommodation facility provides the service within a specified period.

Consent to the processing of personal data for marketing purposes

By submitting the order, you agree to the processing of personal data and receipt of marketing materials. You may withdraw this consent at any time.

Cookie Usage Policy

Cookies, which are small amounts of data that our servers send to your computer, enable better utilization of our servers and customization of their content to your needs.

Almost every website in the world uses cookies. Cookies increase the user-friendliness of websites that are visited repeatedly, and therefore, they are useful for you. If you use the same computer and the same web browser to visit our website, cookies help your computer remember the visited pages and your website settings.

Through our website, cookies from advertising system operators that are run on our pages may also be stored on your computer. As part of remarketing, our company also uses Google systems. We use remarketing data exclusively for segmenting visitors to deliver more relevant advertising messages. Segments are created based on several general patterns of visitor behavior.

Standard web browsers (Safari, Internet Explorer, Firefox, Google Chrome, etc.) support cookie management. Within the browser settings, you can manually delete, block, or completely disable individual cookies, and you can also block or allow them only for specific websites. For more detailed information, please use your browser’s help feature. If your browser allows the use of cookies, we will assume that you agree to the use of standard cookies by our servers.

We do not use cookies for any purposes other than purely technical ones, we do not combine the data obtained through them with any other data, and we handle cookies in a way that does not allow the identification of specific individuals.

There are temporary cookies and permanent cookies. Temporary cookies are stored on your computer only until you close your browser. Temporary cookies allow the storage of information when navigating from one webpage to another and eliminate the need to re-enter certain data. Permanent cookies help identify your computer when you visit our website again, but they do not allow any personal identification of you. Permanent cookies allow us to customize our website to your interests, but we cannot personally identify you in any way. We store the relevant data completely anonymously and do not combine it with any other data.

This website uses Google Analytics.

This site uses Google Analytics, a service provided by Google, Inc. (hereinafter referred to as ‘Google’). Google Analytics uses cookies. Information about your use of the site, along with the contents of the cookie, will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for site operators, and providing other services related to site activity and internet usage in general. Google may also provide this information to third parties if required by law or if such third parties process the information on behalf of Google.
Google Analytics is extended with related advertising features provided by Google, including: Google Display Network Impression Reporting, Remarketing (displaying ads in the content network based on viewed products), and Enhanced Demographics Reporting (reporting anonymous demographic data).

How to disable Google Analytics tracking

If you do not want to provide anonymous data about your website usage to Google Analytics, you can use a plugin provided by Google. After installing it in your browser and activating it, data will no longer be sent.

For more information about data processing and usage, please  refer to Google’s terms of service.

Personal Data Processing Policy – Data Controller, Data Subject, Data Processor

The Data Controller  – is the company (hotel, pension, accommodation facility) using this booking service and handling the data of booking customers.

The Data Processor  – is the company (hotel, pension, accommodation facility) using this booking service and handling the data of booking customers.

The Data Subject  is an individual who has provided their personal data to the controller based on a rental agreement, purchase agreement, service agreement, or other contract concluded with the controller, or based on consent to the processing of personal data within the scope of subscribing to newsletters sent by the controller. The Data Subject may also be an individual whose personal data has been obtained by the controller from other legal sources.

Scope of Personal Data Processing

The controller processes personal data to the extent provided by the data subjects or to the extent obtained from other legal sources. This includes: name, surname, date of birth, residence, place of business, identification number, credit card number, tax identification number, email, phone number, signature.

Purpose of Personal Data Processing

The controller processes the personal data of data subjects for the purpose of fulfilling the contract concluded between the data subject and the controller, either through remote electronic communication means or in written form, complying with legal obligations, and for direct marketing purposes (i.e., offering the controller’s products and services) including sending commercial communications in accordance with Act No. 480/2004 Coll., on Certain Information Society Services. The controller sends commercial communications only if the data subject has subscribed to receive newsletters or if the controller obtained the electronic contact details of the data subject in connection with the sale of its products or services. The data subject has the option to unsubscribe from newsletters easily and free of charge.

Assessment of the Necessity of Processing

The controller respects the privacy of data subjects and therefore processes only personal data that are strictly necessary for the specified purposes of processing.

Legal Basis for Personal Data Processing

The legal basis for processing carried out for direct marketing purposes is the consent of data subjects to the processing of personal data (subscribing to newsletters) or the legitimate interest of the controller (obtaining an electronic contact in connection with the sale of the controller’s product or service according to Act No. 480/2004 Coll.).

In other cases, the legal basis for processing is the fulfillment of the contract, the protection of the controller’s legitimate interests (protection of property, enforcement of contractual rights in legal proceedings, etc.), and the fulfillment of legal obligations.

Duration of Personal Data Processing

In the case of personal data processed for the purpose of fulfilling the contract, the controller processes the personal data for the duration of the contractual relationship and subsequently for another 10 years, considering the length of the statute of limitations for compensation of damages or injuries. In the case of processing for the purpose of fulfilling a legal obligation, the controller processes personal data for the period specified by legal regulations. In the case of personal data processed based on the data subject’s consent, the controller processes the personal data for 10 years, unless the consent to process personal data is revoked before then. This does not affect the controller’s obligation to process personal data for the period specified by or in accordance with the relevant legal regulations.

Withdrawal of Consent to Personal Data Processing

If the data subject has given the controller consent to process personal data, they can withdraw their voluntarily given consent to personal data processing at any time free of charge. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. The withdrawal of consent also does not affect the processing of personal data that the controller processes based on a legal basis other than consent (i.e., particularly if the processing is necessary for the fulfillment of a contract, legal obligation, or other reasons specified in applicable legal regulations).

Access to Personal Data

The controller and, where applicable, third parties—recipients who provide appropriate safeguards and whose processing meets the requirements of applicable legal regulations and ensures adequate protection of data subjects’ rights—have access to the personal data of data subjects.